Terms of service

What the service is

Nexply Order is software. Venues publish their menu, take orders through QR codes at their tables, and get paid through their own Stripe account. Each venue — not Nexply Order — is the seller and merchant of record for everything ordered through its pages.

Guest orders

• Your purchase contract is with the venue you ordered from. The venue prepares the food, sets the prices, and is responsible for the products it sells.
• All prices are in Australian dollars and include GST.
• Orders are paid at the time of ordering, through Stripe. Your card statement shows the venue’s name.
• Refunds and order problems are handled by the venue, consistent with your rights under the Australian Consumer Law. The venue’s contact details are on the menu page and your confirmation.

Operator accounts

• Keep your account details accurate and your credentials to yourself.
• You are responsible for what your team members do in your venue.
• You must hold the rights to the content you publish — menu text, photography, and your venue’s branding — and you grant us the licence needed to host and display it for your venue.
• Payments require a Stripe account in your name; Stripe’s own terms apply to it.

Acceptable use

No unlawful use, no interfering with the service, no probing other venues’ data, and no automated abuse of ordering endpoints — rate limits are enforced and abusive traffic may be blocked.

Fees

Platform fees are whatever your plan says they are, billed through Stripe. Payment processing fees are charged by Stripe on the venue’s own account under Stripe’s pricing.

Availability

We work to keep the platform available and give notice of planned maintenance where practical, but we do not promise uninterrupted service. Venues should have a fallback for taking orders if the internet, Stripe, or the platform is down.

Liability

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. To the extent the law allows, our liability for anything arising from the platform is limited to the platform fees the venue paid in the twelve months before the event, and we are not liable for indirect or consequential loss. The venue remains responsible for its food, its pricing, and its compliance with food and consumer law.

Ending the service

Operators can stop using the platform at any time and can ask for an export of their data. We can suspend or end access for breach of these terms. Order and payment records are retained as required by tax law even after an account closes.

Changes

We may update these terms; the date above changes when we do, and material changes are announced to operators in the dashboard or by email. Continued use after a change is acceptance of it.

Law and contact

These terms are governed by the laws of Victoria, Australia. Questions go to hello@nexply.com.au.